Shopify Inbox | Ratings. Sell over chat, and talk to your customers anytime, anyplace

Shopify Inbox | Ratings. Sell over chat, and talk to your customers anytime, anyplace

As a dating sites for straight professionals whole rating mouse click to acquire more information

The general review reflects current state from the app. It is the reason all app recommendations but prioritizes the most up-to-date ones.

36percent of rankings were 5 performers

11% of reviews become 4 performers

12percent of score were 3 performers

12% of ranks include 2 movie stars

28percent of reviews become 1 stars

All feedback

Salt & Mud

I have attempted to utilize this software several times over the past month or two and then have become really disappointed everytime. This has great possible and I also really want to think its great however it has actually rather big functionality dilemmas, delays in notifications of obtained emails (indicating the customer has kept the speak program before I’m notified they’ve sent a note) alongside insufficient visibility about automated information. Nowadays I received a notification of a chat message so when I visited react I can start to see the application has already delivered a few automated communications to your client with inaccurate details. These messages weren’t developed to the application by myself so I do not know the way they had been produced. The reply the client gotten ended up being inaccurate because it urged her that this lady purchase number don’t exist, basically wrong. I will have a really disappointed client to manage. I do maybe not believe this software to reply to my personal visitors as well as have turned it well just as before.

Having A Laugh Lady Style

Eliminated this application after monthly. Half enough time could not reopen to my telephone to answer issues from prospects thus no potential for real-time cam. Extremely buggy. Some times the app simply will never start. Maybe not the effect leftover for me personally or my personal visitors. Is going to continue my personal browse.

Creator reply

Hi, there. Thank you when planning on taking the full time to depart this review and supply all of us because of this feedback. The audience is sorry to listen to your experienced these problems when utilizing the software. If you should be nonetheless deploying it, i would suggest the removal of the app and re-installing it. If you should be still noticing these issues, i would suggest calling all of our help teams to take a closer look into this. Be sure to get in touch with our very own support professionals straight to ensure that this problem could be troubleshot and examined in detail

Bring A Whiff @ Cherry Pit Crafts

Wanted to such as this, but found it to-be extremely frustrating for both myself and my customers. No matter want auto-reply was utilized customers forecast an instant response 24/7.

Creator answer

Hi, there. Thanks a lot when planning on taking the amount of time to exit this review and supply us with this comments. We’re sorry to learn the app failed to exercise together with your store. Should you decide reference our Shopify email instructions ) it notes different methods to generate computerized communications to suit your subscribers. One idea is to allow your customers understand available several hours to suit your employees to respond. Many thanks again for reaching out! -Marty, Shopify assistance

Patagonia Bend

I do want to want it, nevertheless undoubtedly has many irritating shortfalls. My personal most significant desire is the fact that in addition to the aside information, it’d be nice just to disable the chat altogether and keep hidden they from web site on a schedule. I do this manually sometimes so I’m not receiving pinged to my off period, but in some way clients are however able to submit emails. Then the software keeps bugging me personally that “a person was waiting for a response” and “ensure you react to the customer before they break free!” and even though I have an away content arranged with details of how exactly to reach us after chat screen is supposed to-be “closed.” We have only one individual (me) handling on-line customer service, and I should not continually be “On” and “offered.” I like how well they combines with Shopify as it is a native app, in addition to inbox webpage and software work well. I like just how easy and quick it really is to fix issues and respond to questions whenever a person reaches . I love how they altered how feedback function whenever delivering a note after the consumer left this site. Mail is significantly less troublesome and envisioned vs getting an answer without any context from a random phone number because phone numbers had previously been expected. Kindly hold concentrating on the app and rendering it better, but I’m probably disabling it once more after the breaks plus the vacation returns period has ended.

Designer answer

Thank you when deciding to take committed and revealing this feedback with our company. We are able to see how having the power to schedule the speak supply and being capable disable a number of the announcements can be useful. We’d love the opportunity to communicate this with our developing professionals, so we can continue to make our software better. Cheers! -Elias, Shopify Support

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